Does The Selected Shipping Service Apply To My Country And What Is The Carrier? How Long Will It Take To Arrive?

• If you are not sure if our delivery service is supported in your country or region, please get in touch with us via [email protected].
• Delivery times = Process time (order preparation) + Shipping time. More details about shipping policy

How Can I Track The Package?

• After the orders are shipped, we will send you an email with the logistics tracking number. You can check the logistics status of your order at https://www.17track.net/en.
• If you do not receive our emails, please contact us at [email protected], and we will reply to you as soon as possible.

How Can I Cancel My Order?

• You can cancel your order free of charge within 48 hours without any reason. Please email us via [email protected] your order number and invoice, we will confirm and get back to you within 24 hours. More details about the return and refund policy

Note:

• Please do not initiate any PayPal cases and credit card chargebacks, we will do our best to help you resolve the issue.
• If your order has already been shipped. Orders cannot be canceled. For the forcible cancellation of the order, you need to pay a shipping fee.

What Should I Do If The Goods Received Are Damaged (incorrect)?

• Please contact us via [email protected] within 48 hours of receiving the damaged (incorrect) item. It is the recipient's responsibility to check the correctness of the item and report any discrepancies (with pictures) to us as soon as possible. We will give you a perfect solution as soon as possible. More details about the return and refund policy

When Will I Receive My Refund?

• For successfully returned items and orders accepted for refund, it may take up to 5 business days for the amount to be credited back to your original payment account (PayPal: 2-3 days; Credit Card: 3-5 days).

Does The Voltage Required By The Product I Purchased Match The Country Where I Am Located?

The voltage of our products will be adjusted according to your country as shown in the figure below. Any problems, please kindly let us know. Hope you enjoy shopping here.

Delivery area

• Products on this site can be shipped to most countries. However, it should be noted that the weather in Iceland is complex and the shipping time is slow, and we need to charge at least 80 euros for shipping. If the shipping address is in Iceland, you need to contact us first by email: [email protected]. Due to the current sad events, we are unable to ship to Ukraine. We apologize for any inconvenience caused and thank you for your understanding.

Free Shipping Policy

• We will ship to most countries (except Iceland) free of charge if the order value exceeds 45 EUR.
• If the shipping address is in Iceland, we need to charge at least 80 EUR for shipping.
• If you still have questions or need to ship to other countries, please contact us for inquiries: [email protected].
• We also offer international express shipping for an additional fee if you want fast delivery. Please contact us at [email protected] if you need it.

The shipping process (in working days) is as follows:

• Delivery times = Process time (order preparation) + Shipping time
• Order preparation

  Once your order information received, we will process the order:

  1. Check the stock.
  2. Confirm whether the item in your order needs to be customized.
  3. Check your shipping address.
  4. Reconfirm whether the item in your order is eligible for our Shipping Policy.
  5. If everything is ready, your order will be shipped from our warehouse.
• It can take 2-10 working days for the order preparation.Some customized lamps will need more preparing time. After we ship your order, we will send you a detailed shipping information email, including the tracking number and query website.
• Please make sure you provide a detailed shipping address (Street Number is necessary). Otherwise, our customer service team will inform you of it. This will may delay shipment.

After the customer pays the fast shipping fee (including Hong Kong EMS, Fastest Shipping (DHL or DPD), fedex and other fast shipping methods), if it has been shipped. Shipping costs are non-refundable.

Shipping Methods:

Free Shipping:

• Carrier: EMS
• Cost: Free
• Process Time: 1-2 Weeks
• Shipping Time:

1. 2-5 Weeks: Most of the countries in Europe (such as Germany, France, the UK, Nertherlands, Belgium, Poland, Italy, Sweden). Other non-European countries (such as USA, Canada, Japan, Australia) - Max side length of the parcel < 60 cm
2. 3-6 Weeks: Most of the countries in Europe (such as Germany, France, the UK, Nertherlands, Belgium, Poland, Italy, Sweden). Other non-European countries (such as USA, Canada, Japan, Australia) - Max side length the parcel  > 60 cm
3. 5-8 Weeks: Slovenia, the Czech Republic, Slovakia, Iceland… Other non-European countries - All products
4. Note: Flexible delivery times. (Depending on flight information for the order time)

Fastest Shipping (DHL or DPD) :

• Carrier: DHL
• Cost：10/20/25€ Per Piece:Most products are 10 EUR/piece. Some products are oversized and charged 20/25 EUR/piece.
• Process Time：1-2 Days
• Shipping Time:

1. 3-7 Days (Germany ,Switzerland and the Czech Republic)
2. 3-7 Days (France, Netherlands, Belgium, Poland, Italy, Sweden，Austria, Spain)
3. 6-10 days (Other EU countries/Iceland)

• Corresponding products: Specified products (For details, please refer to SKU information of each product page)
• Note: Tariff-free
• Please note that Fastest Shipping (DHL or DPD) does not apply to non-EU countries and countries outside the Europe

Expedited Shipping (Hong Kong EMS) :

• Cost: 35€ per piece
• Process Time: 1-2 Weeks
• Shipping Time: 1-2 Weeks (Most countries)
• Corresponding Products:  All products
• Note: More stable delivery times. Tariff-free.

Expedited Express for small pieces :

• Cost: Free
• Process Time:  1 Week
• Shipping Time: 7-14 days (Most countries)
• Corresponding Products: Reserved for products with a small size such.

Please note that the information above is for reference only. The shipping time varies in different regions even for the same country. We are constantly improving our service, and will try our best to satify each customer.

Delivery time

• The delivery time we mentioned is only an estimate and mainly depends on the shipping time.
• And the stock levels are indicated on our website based on stock levels that we receive either from our own or the manufacturers warehouse. Stock levels can change quickly. Even though we indicated In stock on our site, it doesn't mean that the product is actually in stock. By the time of order placement, the item may be sold.
• Please do not schedule an electrician based on stock levels and delivery time indicated on our site. Only when the item arrives, the electrician should be scheduled.

Tariff

• We are responsible for 20% of any tariffs and customs fee. If you are not sure about it, please contact us at [email protected]

Compensation for late delivery

• If the goods are not delivered on time, we very much regret your delayed receipt of the goods and we will provide you with 10% of the order price of the delayed compensation of the goods. We will do our best to ensure that the goods arrive on time.

Wrong Address

• If a package cannot be delivered due to an incorrect address and is returned by the relevant package service company, you will be responsible for shipping costs (not as per the table above). We will contact you upon receipt of the returned order and refund the order amount.

Reject package

• If a customer cancels an order or refuses delivery after the order has been shipped, you will be responsible for the cost of returning the product and any shipping costs. If the product cannot be returned to the sender (for example, if the return shipping cost exceeds the value of the item), a refund is not available.

Q&A

How can I choose Fastest Shipping (DHL or DPD) shipment?

• First, you need to confirm whether the item is in stock for Fastest Shipping (DHL or DPD). Please note that for the same product, its stock varies with different SKU. For details, please refer to the product page.
• Please click “Fastest Shipping (DHL or DPD)” on the checkout page and then pay the shipping fee (10 € per piece). Please note that for some products with a big size, the shipping fee may be: 30 € per piece.

Do you ship to my country?

• We ship to most countries. If you are not sure whether we ship to your country, contact us at [email protected]
• (Due to the current saddening events, we are unable to ship to Ukrainian. We apologize for any inconvenience and thank you for your understanding.)

Will I be responsible for customs duties? If so, how much do they cost?

• The possibility of tariffs may will exist only when the max side length of a parcel is more than 60cm. Generally, this possibility is around 5%.
• If you do, we will be responsible for 20% of this amount.
• In the most cases, the amount for customs duties: 0-20 € per piece.

Conditions available for returns and refunds

• Within 14 days of receipt of the goods, you may request a return for a refund (excluding our return shipping costs). Any lamps or related products returned must be in their original box, in a resalable condition (except in certain circumstances as described below) and must not be used. Additionally, return refunds may be subject to a restocking fee, please refer to the Restocking Fee section below for details.

Order Cancellation

• You can cancel your order free of charge within 24 hours without any reason. Please email us your order number and invoice, we will confirm and get back to you within 24 hours. Please do not initiate any Paypal cases or credit card declines, we will do our best to help you resolve the issue.
• If your order has been shipped, it cannot be canceled. If you insist on canceling it, you will be charged 30%-50% of the order amount for our storage costs, order preparation costs and shipping costs. This fee will be deducted from the refund of your(s) item(s).

Order Modification

• You can change your order information (such as colors, dimensions, shipping address, telephone number) within 24 hours.
• If your order has been shipped, it cannot be modified.

• If you wish to return an article purchased on our website, you have 14 days, from the date the order was received, to proceed with the return process. Return shipping costs shall be borne by you. This amount will be deducted from the refund of your(s) item(s).
• Please note that the article should be in its original condition to be returned: unused, in their original packaging and with complete accessories.
• You have 7 days, from the date of receiving return approval, to send off the item you wish to return.
• Warning – items that are damaged, soiled or which have been used cannot be returned. In case of non-compliant returns, we will not accept the returned items.

Please note that the right to return products does not apply to:

1. Customized products which are ordered from the manufacturer according to the customer’s wishes. (except manufacturer defects)
2. All accessories, such as light bulbs.
3. We will not accept returns, cancellations or exchanges of large orders of the same product (“large orders”: three or more of the same product). If you are ordering a large quantity of an item, we recommend that you first buy one to make sure whether it is what you need. For any questions, please contact us at [email protected] and we will get back to you as soon as possible.

Please note:

The colors may appear slightly different via the website due to computer’s image resolution and monitor settings. The dimensions will be slightly different as a result of manual measurement. Colors and dimensions are for reference, please refer to the actual product.

How To Initiate A Return?

1. Send an email where a description of the return reason and of the item you wish to return should be included, to [email protected]
2. We will check your email.
3. Once your return application approved, you will receive an email of return approval.
4. If everything is ready, you have 7 days, from the date of receiving return approval, to send off the item you wish to return. The shipping fee will be paid by you.
5. Please tell us by email the tracking number and the tracking URL after sending off the item you wish to return.
6. Once the returned item received, we will tell you by email whether the returned item is eligible for our Return & Refund Policy. If so, we will issue a refund to you. If not, we reserve the right to refuse to refund you.

Refund

• We will refund for you after receiving the returned item which is eligible for our Return & Refund Policy.
• The refund will be in your original payment account after the refund operation. (PayPal: 1-2 days; Credit card: 3-5 days)
• The actual amount received by you may differ from your original payment due to exchange rate fluctuations.
• Any shipping fees paid are non-refundable.

warranty service:

Our products are offered with a 2-year warranty. However, our warranty service does not apply to the following situations:

• Excludes damage caused by accident, abuse or neglect.
• Does not include natural aging or wear of materials.
• Excludes purchases made using online auction sites.

Special note: (the date of receipt is the time of receipt shown in the logistics information)

• The warranty period of the LED rechargeable table lamp is 3 months from the date of receipt. The whole lamp is replaced free of charge, and the transportation cost is at your own expense.
• The warranty period for LED lamps, LED light sources and LED drivers is 6 months from the date of receipt. Parts are replaced free of charge, and shipping costs are at your own expense.
• Other accessories of LED lamps can be replaced free of charge within 2 years from the date of receipt, and the freight is at your own expense.
• For other non-LED light source products, the warranty period is within 2 years from the date of receipt. Parts are replaced free of charge, and shipping costs are at your own expense.

If you encounter any problems during shopping on our website, please contact us at [email protected] for a solution. Open a dispute (such as PayPal Dispute) will not be helpful to speed up problem solving.

If you have any questions about our Return & Refund Policy, please contact us at [email protected]

After the customer pays the fast shipping fee (including Hong Kong EMS, EU warehouse, fedex and other fast shipping methods), if it has been shipped. Shipping costs are non-refundable.

Q&A

The Item Is Damaged When I Receive It?

Products received with broken glass, or dented shades or frames are not considered as defective item and cannot be returned. In such a case, we will provide replacement for glass or shades at no additional charge. If you do not wish to receive a replacement and want to return the item, we will consider it as a normal return and charge restocking fees of up to 35%. We also reserve the right to deduct all outbound shipping fees from the refund.

The Item Received Is Not The Same Product As My Order?

• In this case, we recommend that you first check your order information (correct or not).
• All shipments with items that were received incorrectly or in error need to be reported to us within one week since receipt of the item.
• In the event of the delivery of an incorrect item, we shall provide the correct product within a period of up to 8 weeks after receiving your email. We will pay for all shipping fees for returning the incorrect item and for providing the correct product.
• If you do not want an exchange and insist on returning the item, the order will be treated as a normal return and you will be charged up to 35% for our storage costs, order preparation costs and shipping costs.

Can I Refuse To Take Delivery Of The Item Which Has Been Shipped?

• Once your order has been shipped, we cannot stop it. If you refuse to take delivery, you will be charged 30%-50% of the order amount for our storage costs, order preparation costs and shipping costs. This fee will be deducted from the refund of your(s) item(s).
• In the event of force majeure (such as damage or defects), please contact our customer service team at [email protected] immediately and we will give you an appropriate solution.

Returned Items Are Damaged?

• When you return the item, please be sure to wrap the product correctly. If the returned item is damaged, we cannot refund for you. In this case, you’d better file a claim with the shipping company (carrier) and advise us on how to deal with damaged products. We will keep your product for only 14 days since it is damaged.

When Will I Receive The Refund?

• For successfully returned items, it can take up to 5 working days for the funds to credit back to your original payment (PayPal: 1-2 days; Credit card: 3-5 days). For any questions, please contact us by email: [email protected] and we will get back to you as soon as possible.
• Please note that any cancellation or return should follow our Return & Refund Policy.

Manufacturer Defects?

• If there is a manufacturer defect – we reserve the right to repair / fix any damaged part / glass or defect of any fixture – we sell. If the defect cannot be repaired, we will provide a replacement at no additional charge.

About Warranty?

• Some items have a two-year warranty from the date of receipt. For more details please contact us [email protected]

Will I Pay For The Shipping Fee When Returning The Item?

• Yes. In case of any return caused by non-quality problems (including but not limited to colors, dimensions, unsuitable style, personal reasons…), the shipping fee for return shall be borne by you. The actual amount may vary with different carriers.
• If you want to return the item for damage or defects, don’t worry and please refer to “The item is damaged when I receive it?” and “Manufacturer defects?” in the Q&A.